With growing mobile usage and demands for innovative services, AXA Banque had to rethink its mobile app to offer a completely new User Experience.
Simple & intuitive : through use of state-of-the-art customer-centric approach, large-scale UX tests, mobile app standards and accessibility audit.
Integral & handy : focus on the clients needs and habits to prioritize roadmap and added-value features, based on satisfaction surveys, feedbacks collection and data analytics.
Modern & attractive : create positive interactions and emotion.
AXA offers a reliable and scalable app that facilitate day-to-day banking and which is able to respond easily to future needs (mobile payment, chatbot, PFM, IA, …).
1. CONNECTION:
Access your accounts via a secure connection,
Register your credentials and log in only entering your password,
Or simply log in using Touch ID,
Forgot your password? No problem, receive a temporary password via SMS,
Customize your password at any time on the application
2. BANK ACCOUNTS, SAVINGS AND STOCK EXCHANGE, LOANS :
Display your general situation,
Check your balance account and savings booklets, your cards sums outstanding, the valuation of your securities portfolios, the monitoring of your consumer loans, etc.,
Your expenses are automatically classified.
3. BANK CARD :
Instantly change your purchase and withdrawal limits on your credit card according to your needs,
Temporarily disable your credit card to block any withdrawal or payment authorization transaction. Reactivate it whenever you want,
Find all the necessary informations to block your card quickly
4. SALE, HISTORY:
Check your current balance future transactions and projected balance: future withdrawals recorded on your account, transfers you have made from your account, outstanding debit cards
Discover your projected balance ("Spending leftover") to manage your budget better,
Find all your transactions on your accounts and cards with more than a year of history.
5. TRANSFER AND RIB
Make your immediate, deferred, recurring transfers,
Display, manage or delete your scheduled transfers,
Safely add new beneficiaries in real time,
Check and download in PDF format your RIB
6. CONSUMER CREDIT AND REAL ESTATE CREDIT
Realize your simulations of personal loan and mortgage loans,
Display the remaining principal amount to be refunded for each of your consumer loans,
Display the details of your personal loan and revolving credit.
7. CUSTOMER SERVICE AND OPPOSITION
Send a message to customer or technical service on the app via secure messaging
Access all relevant numbers and procedures in case of loss / theft / opposition on your card, on a check or checkbook
8. OPEN AN AXA BANK ACCOUNT:
To open an online account, download the app and click on "Open an account" or go on axa.com.