Turkcell is Turkey's leading operator company. We offer mobile, fixed and digital services to our customers.
IsTurkcell Online is a self-service service offered by Turkcell for its corporate mobile customers. Company owners or employees authorized by company owners can use IsTurkcell Online.
IsTurkcell Online application can be downloaded free of charge from App Store, Google Play and Huawei App Gallery.
Authorized persons can see the usage details of the company GSM’s, check the current invoice amounts and pay their invoices from the IsTurkcell Online mobile application. In addition to these transactions, IsTurkcell Online can be used to purchase additional packages, turn on/off international use of company lines, GSM’s settings, learn PIN and PUK numbers, activate SIM card, order new SIM Cards, and stay up-to-date on products and services. application can be used.
IsTurkcell Online application has an average 110K unique logins per month. 39% of our corporate mobile customers only contact the digital channel and make an average of 14.8 million transactions per month.
While the customer satisfaction score was 4.06 in 2021, it increased to 4.20 in 2022. Similarly, the CES score, which was 4.12 in 2021, increased to 4.26 in 2022.
The development of the application by adding new features continues in 2023. With the addition of 11 important features compared to the end of the year and the transformation of existing services into microservices, efforts to establish a common infrastructure with IsTurkcell Online Web continue.