At State Farm, we’re going above and beyond for our customers by combining insurance and banking into one app, so they can complete all of their “to dos” at home or on the go. In the last year, 5.6M customers visited the app over 62M times to find information, message us or manage their accounts.
We’re also using innovative technologies such as facial recognition and voice navigation to provide access to accounts, view insurance cards and get roadside assistance. And when life doesn’t go right, we’re there too, helping our customers manage through crucial moments by leveraging a step-by-step accident checklist. A conversational chatbot also helps guide them through their claim submission; a photo capture assistant enables customers to take and upload pictures of their vehicle damage, and Siri can provide claim status at any time.
We’ve made banking easier too! Through the smart watch, checking a bank account balance is just a tap away. And customers are transferring funds, paying bills and depositing checks seamlessly and taking advantage of helpful financial calculator tools.
And just because they’re a State Farm customer, our new Community Offers program allows them to take advantage of great deals online and in their local communities. A range of merchants provides direct savings on products and services like electronics, dining, entertainment, fitness, travel and more.
At State Farm, we are committed to providing an exceptional experience for our customers.
View a web page and video demonstration: https://nominateus.co/project/state-farm-awards-2019